What data we collect about you?

We collect information when you set up your Timing Clock account and use the services available within Timing Clock (such as posting photos to your Moments feed or following Official Accounts). To set up your account, we collect your nickname, mobile number, and a password. You can further refine and populate your profile with additional information. 

How do we use your info?

We use your information to provide Timing Clock to you, allow you to communicate with other users, and to use the features of the Timing Clock Open Platform. We use your information for account set-up, to facilitate communications, provide support, allow you to access features of Timing Clock, and to improve Timing Clock. Timing Clock uses contact channels provided by you, such as mobile number or email address, for verifying and protecting your account and for important administrative reasons and does not use these channels for promotional or marketing reasons. 

Who do we share your data with?

We use third parties for support services, such as SMS service providers for account validation, mapping and points-of-interests services, translation services, and support services. We use these third party services solely to process or store your information for the purposes described in this policy. We also share your information with related group companies of Tencent and as required by law. Aside from the previously mentioned purposes, Timing Clock does not share your data to third-parties without your prior explicit consent. Any third party (selected by us) with whom we share user data will provide the same or equal protection of user data as stated in the this policy. 

Where do we process your data?

Our servers are located in Ontario, Canada and Hong Kong. We also have support, engineering and other teams that support the provision of Timing Clock to you, located around the world. Your data may be accessed from such locations. Rigorous internal control measures are undertaken to strictly limit access to your data by designated team members. 

How long do we keep hold of your data?

The time we retain your information for depends on the type of information – for example, log-in data is retained for up to 90 days from the date the data is collected. If you instruct us to delete your Timing Clock account, your information is deleted within 60 days of the latter of verification of account ownership and receiving your account deletion request. 

How can I exercise my rights over my data?

You may have special rights over your data and how we can use it. These include how you can access the data, erasing the data, restricting how your data can be used, objecting to its use, and getting a copy of your information. 

How will we notify you of changes?

If there are any significant changes to this Privacy Policy, we will send you a notification before the change becomes effective. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. 

Contact Information for Dispute Resolution

If you have any concerns or complaints, please contact us 

YOUR RIGHTS

The following section applies only to persons that are resident in the European Union.

You have certain rights in relation to the Personal Information we hold about you. Some of these only apply in certain circumstances as set out in more detail below.

We set out how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights. We must respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances, such as where the request involves substantial volumes of information or is otherwise complex). To exercise any of your rights, please complete the  and follow the steps for submission.

Access & Correction

Upon request Timing Clock will provide you with information about whether we hold any of your personal information. You also have the right to access personal information we hold about you, how we use it, and who we share it with. You also have the right to correct that information.

You can access and correct your personal information by logging into your Timing Clock account at any time. For example, you can delete certain Location Data that you have provided us via your device settings or the "Clear Location" option within Timing Clock.

If you believe we hold any other personal information, or you want to correct information that you are unable to correct using your account, please complete the request form . We may not be able to provide you with certain Personal Information if providing it would interfere with another’s rights (e.g. where providing the Personal Information we hold about you would reveal information about another person).

With respect to correction requests, where we agree that the Personal Information is inaccurate or incomplete, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can rectify the Personal Information too.

Erasure

You can delete your account, or remove certain personal information, by logging into your Timing Clock account and following the account deletion instructions . If there is any other personal information you believe we process that you would like us to erase, please complete the request form .

You may request that we erase the Personal Information we hold about you in the following circumstances:

• you believe that it is no longer necessary for us to have your Personal Information;
• we obtained your consent to process the Personal Information and you withdraw that consent (and we have no other grounds for processing the Personal Information);
• you believe we are unlawfully processing your Personal Information; or
• you are or were under the age of 13 when we collected the Personal Information and we can verify your age.

Also note that you may exercise your right to restrict our processing your Personal Information (as described below) whilst we consider a request to erase your data.

Please note, however, that we may retain the Personal Information if there are valid grounds under law for us to do so (e.g., for the defence of legal claims, freedom of expression or some other legal obligation) but we will let you know if that is the case.

Where you have requested that we erase your Personal Information that we have made public and there are grounds for erasure, we will use reasonable steps try to tell others that are displaying the Personal Information or providing links to the Personal Information to erase it too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the Personal Information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the Personal Information, we may use it again if there are valid grounds under data protection law for us to do so (e.g. for the defence of legal claims or for another’s protection).

Where we agree to stop processing the Personal Information, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can stop processing it too.

You may request we stop processing and just store the Personal Information we hold about you where:

• you believe the Personal Information is not accurate (for the period it takes for us to verify whether it is accurate);
• we wish to erase the Personal Information as the processing we are doing is unlawful (but you want us to retain the Personal Information and just store it instead); or
• we wish to erase the Personal Information as it is no longer necessary for our purposes (but you require it to be stored for the establishment, exercise or defence of legal claims).

Portability

You have the right to receive a copy of certain Personal Information we collect from you. This comprises any personal information we process on the basis of your consent (e.g., voluntarily-provided profile data, social media content posted to Moments, content selected to store to Favorites) or pursuant to our contract with you (e.g., profile data), as described in the section . You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party. You can exercise your right to export your data by following the instructions .

If you wish for us to transfer the Personal Information to a third party, please ensure you detail that party. Note that we can only do so where it is technically feasible. We are not responsible for the security of the Personal Information or its processing once received by the third party. We also may not provide you with certain Personal Information if providing it would interfere with another’s rights (e.g. where providing the Personal Information we hold about you would reveal information about another person or our trade secrets or intellectual property).

Objection

You may object to our use of your Personal Information if we use your information on the basis of our legitimate interests (such as when we use your personal information for your account security, such as to prevent malicious log-ins). If you object to such processing, please review and submit the form , providing detailed reasons.

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us by following the instructions set out .

Last modified: 2019-08-04